Return Policy For Dolce Guava, Banana Lemon & Johnny D - Home of Dolce Guava, Banana Lemon & JohnNY D
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Return Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase. Items must have the tags attached in order to return/exchange. No exceptions. Items must not be worn, washed, stained or damaged.

We cannot accept a return/exchange that we cannot sell.

There are certain situations where only partial refunds are granted (if applicable)
Shirts that have been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at yonatan@dolceguava.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at yonatan@dolceguava.com and send your item to: 11W 36th Street 5th Floor, New York NY 10018 United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: : 11W 36th Street 5th Floor, Suite 1601, New York NY 10018 United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tractable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Dolce Guava, Banana Lemon & JohnNY D Size Chart

 

Dolce Guava, Banana Lemon & JohnNY D Size Chart        

Measure around the fullest part of your neck where a shirt collar would sit. Ensure the tape measure is level all the way round and take the measurement with your index finger underneath the tape. This will ensure your collar is a comfortable fit, and not too tight.

 

U.S. Sizes XS S M L XL 2XL 3XL 4XL
Neck (inches) 13.5-14 14.5-15 15.5-16 16.5-17 17.5-18 18.5-19 19.5-20 20.5-21
Chest (inches) 33-34 35-37 38-40 42-44 46-48 50-52 54-56 58-60
Sleeve (inches) 31/32 32/33 33/34 34/35 35/36 36/37 37/38 38/39
Waist (inches) 27-28 29-31 32-34 36-38 40-42 44-48 50-52 52-54